• Q. How to find and book your single class USED FOR AD HOC IE SUMMER
  A. Go to COURSES or SUMMER COURSES (for summer ones). This will give you a list of upcoming courses/classes. DO NOT ENROLL HERE. To book go to the TAKE UP tab. You will be able to see classes that you are able to book from here. Click the TAKE UP button on the right. If you can do this there is space and you have a credit. If it isn't showing the class is either full or not available to book yet. 

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• Q. How can I find my class term dates?
  A. Login and find the COURSES tab. In here you can find your course. Or you can you the TAKE UP option (see below) which will list your current classes. 

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• Q. How do I cancel a class and receive a credit?
  A. Click the 'Post' button at the top of the screen. The classes you are due to attend will be listed. In the list, Click the 'Post' button on the right. This will create a swap credit. You should receive an email confirmation that the class has been cancelled. To see classes that are available, click the 'Take up' button at the top of the page.

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• Q. Alternatively you can use the Calendar to see classes and book.
  A. Go to CALENDAR VIEW. The calendar will show blank and show any booked classes with a green dot. Hit the TAKE UP button below and this will show available classes in blue. You can then click the blue dot and TAKE UP the class. 

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• Q. What are the timescales I can amend a class?
  A. You can POST up your class as soon as the term is active. To TAKE UP a swap there is 10 days lead time to do this. You can book into any class with space up to 1 hour beforehand. 

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• Q. How do I know what classes I have booked?
  A. You can follow the Calendar instructions above. Green dots will tell you your live bookings. Also you can go to POST and you will see a list of classes that have past and that are upcoming. 

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• Q. Why can't I swap onto another class that's listed?
  A. You can only take up a swap if you have previously posted one or been allocated a prepaid credit. When you POST a class that gives you a credit to TAKE up a class. So if you need to swap you need to cancel one first.

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• Q. How do I know that I am booking a class that is suitable for my level?
  A. You are allocated a 'level' and are only able to book and see classes at your level.

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• Q. Do I need to tell my instructors if I have posted or taken up a class?
  A. No. Our systems automatically email your instructors to keep them fully informed. BUT if you cancel last minute message me as I maybe able to offer it to someone I know wanted to come. 

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• Q. How do I cancel a class and receive a credit?
  A. Click the 'POST' button at the top of the screen. The classes you are due to attend will be listed. In the list, Click the 'Post' button on the right. This will create a swap credit. You should receive an email confirmation that the class has been cancelled. To see classes that are available, click the 'Take up' button at the top of the page. Note cancelled classes have an expiry to be used within the current term and then automatically expire. 

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• Q. Will I receive a credit if I don't cancel and don't turn up?
  A. No. The credit facility is there to help others looking to make up a session. So if you don't cancel it then you also don't let others book and thus do not receive a useable credit for that term.

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• Q. How long is my credit valid for?
  A. Your credit must be used within the term block. It will expire at the end of the term and will be lost if not used. Credits are not carried over between terms. If you know you are on holiday - post up the space and keep an eye out for a catch up as early as possible in the term. PLEASE AVOID booking a class two days in a row. 

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• Q. What to do if I need help?
  A. There are many help buttons on the site so please read through those. If you find a problem logout and log back in to refresh.